Refund policy

We hope you love everything you buy from us, but if you want to return your purchase to us, then we’re fine with that too.
The FASTEST way to get a refund or exchange for your item is to return it to Smocks and Frocks (UK) within 21 days of purchase (sale items within 14 days). If your order was purchased online, the returns period begins from the date you received your order.

You can return an item purchased from our UK stores or through this website for any reason – whether you want to get it in a different size or colour, if it’s faulty, or if you've simply changed your mind. Please note that there are a few exceptions to this policy – see “Refund exceptions” for further details.

In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, please see the section entitled ‘My purchase has become faulty. What do I do?’ If you wish to cancel an online purchase, please also see the section entitled ‘What are my cancellation rights?’.

If you want to return items to us, please remember they should be in their original condition at the time of return and be accompanied by a valid proof of purchase.

Refund Exceptions

1. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics and swimwear/underwear briefs if the original packaging and hygiene seal has been removed. We also cannot offer exchange or refunds on fragrances if the original packaging has been removed. This does not affect your statutory rights.

2. Unfortunately, we are unable to accept returns, or provide a refund, for personalised goods unless the product is faulty.

3. Exchanges can only be made in store, not via a return to the Warehouse.

4. Sale items purchased online can be fully refunded by post or in store within 14 days of receiving the goods. Sale items purchased online and returned to store after 14 days, but before 28 days, are eligible for an exchange or store credit only. Items returned will be refunded for the amount paid with valid proof of purchase.

5. PayPal purchases returned in store will be refunded in the form of a Smocks and Frocks voucher.

Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. a right to return items which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.